Terms & Conditions

We offer this website, including all information, software, products and services available from this website or offered as part of or in conjunction with this website (the “Website”), to you, the user, conditioned upon your acceptance of all of the terms, conditions, policies and notices stated here. We reserve the right to make changes to these Terms and Conditions immediately by posting the changed Terms and Conditions in this location. Your continued use of the Website constitutes your agreement to all such terms, conditions and notices, and any changes to the Terms and Conditions made by us.


The use of this Website is subject to the following terms of use:

Use the Website at your own risk. This Website is provided to you “as is,” without warranty of any kind either express or implied. Neither us nor our employees, agents, third-party information providers, merchants, licensors or the like warrant that the Website or its operation will be accurate, reliable, uninterrupted or error-free. No agent or representative has the authority to create any warranty regarding the Website on behalf of us. We reserve the right to change or discontinue at any time any aspect or feature of the Website.


Copyright, Trade Marks and Other Intellectual Property:

Except for material in the public domain under relevant copyright law, all material contained on the Website (including all software, HTML code, Java applets, Active X controls and other code) is protected by New Zealand, Australian, United States, European and other foreign intellectual property laws. Except as otherwise expressly provided in these terms and conditions, you may not copy, distribute, transmit, display, perform, reproduce, publish, license, modify, rewrite, create derivative works from, transfer, or sell any material contained on the Website without the prior consent of the copyright owner. None of the material contained on the Website may be reverse-engineered, disassembled, decompiled, transcribed, stored in a retrieval system, translated into any language or computer language, retransmitted in any form or by any means (electronic, mechanical, photo reproduction, recordation or otherwise), resold or redistributed without our prior written consent. Violation of this provision may result in severe civil and criminal penalties.


Product Descriptions:

Each product purchased is sold subject to its product description. We take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information, including product descriptions, appearing on this website at a particular time may not always reflect the position at the exact moment you place an order.

We have made every effort to show as accurately as possible the colour and design of the products that appear on the website. However, as the actual colours you see will depend on your personal computer equipment, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery. We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website.


Privacy Policy:

Polly Pissy Pants respects your right to privacy and so we only collect information necessary to communicate with you and to complete your shopping experience with us. Polly Pissy Pants will not store your credit card and/or bank account information and we will not rent or sell your name or personal information to any third party without your prior permission.

The Polly Pissy Pants website uses ‘cookies’ to help provide you with a better shopping experience. This information is completely anonymous.


Return Policy:

Exchanges: Should your product not be just as you wanted and you would like to exchange it for another product then please contact us

  • Items must be returned unused, unaltered, and in their original condition within 14days of receiving the product.
  • Original shipping/handling charges are non-refundable.
  • Postage costs for returning items are the customer’s responsibility and will be reimbursed only in the case of faulty goods. Please use only track/trace delivery to send back items, as they remain the customer’s responsibility until they arrive back to Polly Pissy Pants.
  • Provided your package arrives at Polly Pissy Pnats within the 14day time frame and in its original condition, your exchange will be processed as soon as possible.

Refunds: You may return any product for a refund within 14days of receiving the product. If you wish to send an item back for refund, please contact us including your order number and the reason for the return. We will provide you with the address to send the order back to. We would appreciate a copy of your original order included inside the return package.

  • Items must be returned unused, unaltered, and in their original condition within 14days of receiving the product.
  • Original shipping/handling charges are non-refundable.
  • Postage costs for returning items are the customer’s responsibility and will be reimbursed only in the case of faulty goods. Please use only track/trace delivery to send back items, as they remain the customer’s responsibility until they arrive back to Polly Pissy Pants .
  • Provided your package arrives at Polly Pissy Pants within the 14day time frame and in its original condition, your refund will be processed as soon as possible using the method in which you originally paid.

Faulty Goods: If your product is in any way faulty or is the incorrect order please contact us by filling in the form and we will arrange for free return delivery and an exchange or refund of the product.

If for any reason you are not fully satisfied with your order and would like to cancel the order you have 14 days from completion of the order to do so. All return shipping costs are the customer’s responsibility.